At buymiracles.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy to ensure your peace of mind. Please review the following guidelines for returning items:
Eligibility
To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags attached.
Returns must be initiated within 30 days of the delivery date.
Return Process
Contact Customer Service: To initiate a return, please contact our customer service team via email at [email protected] or by phone at (+1)8573655074. Please provide your order number and reason for the return.
Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.
Package Your Items: Securely package the item(s) you wish to return, including the original packaging and any accessories, and ensure the RA number is clearly marked on the package.
Ship Your Return: Ship the package to the address provided by our customer service team. Please note that customers are responsible for return shipping costs.
Receive Refund: Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original form of payment.
Exchanges
We do not offer direct exchanges at this time. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photo evidence of the damage or defect to expedite the resolution process.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to final sale items, underwear, swimwear, and personalized or customized items.
Contact Us
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team. We are here to assist you every step of the way and ensure your shopping experience with us is enjoyable and stress-free.
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Name of Business: AFFINITY CONNECT
ADDRESS: 7 TAMPINES STREET 86, #12-22, Q BAY RESIDENCES, SINGAPORE 528586
E-mail: [email protected]